Whilst our focus is always on the provision of a high quality service and the minimisation of damage during the relocation process, its important to be aware that your goods may be exposed to a number of risks outside of our control during transit and/or storage. This is why we offer and recommend a broad-based extended warranty product specifically designed to respond to these risks.

Yes, Grace Fine Art specialises in the transportation of art and antiques so whether it is a sideboard or a designer chair, items requiring specialist care will be identified and a custom crate will manufactured to protect the item during transit.

An authorised representative needs to be at both the uplift and delivery of your belongings. At delivery it is especially important that this person can advise the delivery crew on the placement of furniture and cartons in the new home and complete the delivery documentation.

The Grace export packing crew will disassemble selected furniture items for more efficient packaging and wrapping. These include beds, table legs, buffet mirrors and hutches. Our standard international service includes the reassembly of these items at the time of delivery.

The dismantling and reassembly of items such as trampolines, gym and swing sets does not form part of our normal service as there is often a need for specialised tools. Your Grace moving consultant will be able to include an option for specialist assembly services within your quotation proposal.

If you have added or removed furniture items between the time of your initial quotation and your move, it is important to please contact your Grace moving consultant and we will review the quote if necessary.

You can elect to pack some or all of your belongings for an international move and Grace can provide you with packing materials and advice. We do not however recommend self-packing, as there are specific customs packing list requirements for international removals. There are also damage liability limitations placed upon owner packed cartons. Your Grace International Consultant will be able to advise you further around self-packing options for overseas moves.

It is important to note that air freight shipments can only be packed by Grace as part of the regulated air cargo agent scheme managed by the Australian Department of Home Affairs.

Our standard international service includes the unpacking of all Grace packed cartons, unwrapping and reassembly of all furniture items at the time of delivery and the removal of all packing debris.

Small valuable items such as jewellery, watches or stamp collections can be moved by Grace, however we recommend you take these items with you as personal luggage. If you wish Grace to pack and move high value items, it is important that you advise your Grace Moving Consulant at the time of preparing the quotation.

Yes, Grace can safely relocate your pets from Australia to anywhere in the world. We can also arrange for customers entering Australia from overseas with pet transportation and quarantine advice. We understand the importance of your pet’s well-being in your move, for further information please refer to our pet transfer service.

The import regulations regarding motor vehicle and vessel importation differ from country to country. Generally, it only makes economic sense to ship vehicles from Australia to other right hand drive countries such as New Zealand, Ireland or the UK. Whilst it is technically possible to ship used vehicles to nations such as South Africa, Singapore, India and Thailand the very high  import taxes and duties and restrictions are prohibitive.

The following are considered to be dangerous goods and are not transportable by Grace:

Cooking Oils, Cleaning Solvents, Aerosol Cans, Matches, Firelighters, Pesticides, Paint Thinners, Oil, Petrol, Kerosene, Methylated Spirits, Turpentine, Weed Killers, Photographic Chemicals, Swimming Pool Treatments and Firearms.

Some countries also have specific import restrictions for certain items. Your Grace International Moving Consultant will be able to provide you with this advice at the time of quotation.

Grace quotations are valid for 30 days from the date of issue and the work is to commence within 90 days from the date of acceptance.